Money-back policy

30-day money-back guarantee, no questions asked. If you are not happy with Hound App for any reason, contact us within 30 days of your first payment and we will refund you in full.

1. How to ask for a refund

Email hello@houndapp.xyz and tell us the email address you paid with, so we can find your order. You do not need to give a reason. We aim to reply within two working days.

You can also ask Paddle.com Market Ltd directly, through the link in your receipt or at paddle.net.

2. How the refund is paid

Refunds are issued by Paddle.com Market Ltd, our merchant of record, to the payment method you used, in full. They usually appear within five to ten working days, depending on your bank.

A refund does not cancel your subscription by itself. To stop it renewing, cancel as described in our subscription terms, or ask us to cancel it in the same email.

3. Paddle's refund policy

Paddle.com Market Ltd sells our subscriptions as merchant of record, and its refund policy also applies to your purchase. This guarantee is in addition to it and to any rights you have under the law where you live.

4. Bought inside the app?

Subscriptions bought inside the iOS app are billed by Apple, so Apple handles their refunds. You can ask for one at reportaproblem.apple.com.

5. Contact

hello@houndapp.xyz. See also our terms of service.