Subscription terms
How a Hound App subscription bought on this website is charged, renewed and cancelled. These terms form part of our terms of service.
1. Introductory period
Every plan starts with an introductory period at an introductory price. The price and the length of the period are shown on the payment screen before you pay. Unless you cancel before the introductory period ends, you will be charged automatically the renewal price shown on the payment screen, and again at the start of every following period.
There is no free trial on this website. If one is ever offered, the payment screen will say so explicitly before checkout. Discounted introductory offers renew at the full, not discounted, price.
2. Subscription
Your subscription renews automatically at the end of each period until you cancel:
| Plan | First period | Then |
|---|---|---|
| 1-Week Trial | $4.99 for 7 days | $39.99 every 4 weeks, as the 4-week plan |
| 4-Week Plan | $14.99 for 28 days | $39.99 every 4 weeks |
| 12-Week Plan | $29.99 for 84 days | $89.99 every 12 weeks |
The prices above are the standard ones. A different introductory price may be shown to you on the payment screen, for example after a countdown ends or if you leave the checkout, and the price on that screen is the one you are charged. Renewal prices do not change with it.
3. Payment method
Payments are processed by Paddle.com Market Ltd, our reseller and the merchant of record for all our orders. By buying a subscription you authorise it to charge your payment method for your first period, at the introductory price, and then the renewal price at the start of each following period until you cancel. The price for your first period and the renewal price are both shown to you before you complete your purchase.
If a renewal payment fails, Paddle may try it again. If it keeps failing, your subscription may be paused or cancelled.
4. Cancellation
You can cancel at any time. To avoid being charged for the next period, cancel before the current period ends. Cancelling stops future charges, and you keep access until the end of the period you have already paid for. Deleting the app does not cancel your subscription.
If you bought on this website, cancel in any of these ways:
- In the app: Profile, then Manage, then Manage on the web. This opens Paddle's customer portal, where you can cancel.
- From the receipt Paddle emailed you. Every Paddle receipt carries a link to manage or cancel the subscription.
- At paddle.net, which finds your subscription from your email address.
- By emailing hello@houndapp.xyz. We will cancel it for you, and we will not ask you why first.
If you bought inside the app through the App Store, Apple bills it and only Apple can cancel it: open Settings on your iPhone, tap your name, then Subscriptions. Apple asks you to cancel at least 24 hours before the end of the current period.
Each subscription has to be cancelled separately.
5. Refunds
You can get a full refund, for any reason, within 30 days of your first payment. How to ask is in our money-back policy. Subscriptions bought inside the app are billed by Apple, and Apple handles their refunds.
6. Changes
We may change subscription prices or these terms. We will email you before a change affects a renewal of yours, and you can cancel before it takes effect.
Please take a screenshot of this page for your reference. Questions: hello@houndapp.xyz.